The rise of new technologies is transforming the way we work, and this revolution has implications spanning all industries and societies. Big data, digitization, and artificial intelligence (AI) are just some of these advances, meaning organizations can now take on more complex tasks with improved quality and cost savings. 

Understanding how technology impacts not only businesses but also people’s jobs and working lives is critical for a successful implementation. People professionals must be at the forefront to ensure that any changes to workplace technology align with business goals while still providing employees with job satisfaction.  

AI and automation offer many opportunities for enhancing productivity but it’s essential that employees are supported through any changes so they feel secure in their roles while adapting to new ways of operating. By taking a people-centered approach to technology implementation, organizations can capitalize on the benefits of new methods while simultaneously creating a working environment that puts people first.  

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Table of Content:  

  1. Workplace Technology in the Modern World 

  2. The Impact of Technology in the Workplace  

  3. 4 signs it's time to start implementing new technology 

  4. 6 steps for implementing new technology in the workplace 

  5. 5 Factors to consider when implementing new technology 

Priorities in the new era of work

Workplace Technology in the Modern World 

It is essential for organizations to understand the way technology reshapes work. New technologies can increase efficiency, create cost savings and provide better customer experiences—all of which are important goals for modern businesses. However, it is also crucial that people professionals consider how different technologies will change job roles and tasks, as well as any implications for employee engagement, job satisfaction, and well-being. 

Organizations need to ensure that technology is used appropriately to maximize its potential for creating value while maintaining a focus on people as the primary source of competitive advantage. To do this, organizations must consider how employees interact with technology; what feedback they provide; how changes will affect their existing roles; and how they can best be supported with training and development. It is also important to consider potential challenges as well as opportunities that technology presents, including issues such as data privacy and security. 


The Impact of Technology in the Workplace  

Heavy Tech investment: 

For businesses of all sizes, IT projects will remain at the forefront in the upcoming year. Companies are investing heavily in technology to modernize their IT infrastructure, support distributed workforces, and enable changes to business processes to accommodate new ways of working in 2022.  

According to a report by SWZD, a majority (53%) of surveyed businesses intend to raise their tech budget over the next 12 months, with an average increase of 26%. To ensure the successful implementation of new technology, IT leaders must be prepared to substantiate their purchases. 

New Workplace policies for smooth transitions  

According to research done by CIPD Workplace technology: the employee experience, they surveyed 300 IT and workplace leaders to gain insights into their tech investment priorities in the new era of work. The results revealed that 71% are focused on supporting remote/on-site work, 70% on communicating essential information to their employees, 69% on creating a positive employee experience, and 65% on helping employees stay productive. With physical distancing protocols in place, 62% are adjusting their offices accordingly and 58% are looking at ways to improve collaboration.  

Organizations must face the challenge of catering to “a range of workers – in-office, fully remote, hybrid, flex, and contractors” – depending on their return-to-office plans. Thus, it is increasingly important that IT and workplace leaders are well-equipped with the solutions they need to ensure a smooth transition back into on-site work.  


Setting real expectations 

Modern professionals have a range of unique needs and expectations that differ from past generations. As we move into 2023, employees will require more than just the traditional office setup – they’ll come to work in order to engage in face-to-face meetings, collaborate with colleagues and reap the social benefits of being physically present. To accommodate these changing demands, organizations must invest in a flexible and hybrid work model that allows employees to tailor their work experience around their individual preferences. 

This is where mobile workplace solutions come into play. By providing on-the-go workers with the ultimate convenience of an online booking system, they can effortlessly transition between the office and home without compromising on any aspects of their daily routine. In doing so, organizations can ensure their workforce is always productive and engaged – no matter where they are based.  

This shift to a more dynamic way of working is quickly becoming the new norm and provides employees with an unprecedented level of autonomy over how they work and when they choose to do so. As such, it’s important for organizations to invest in mobile workplace solutions that empower their employees and allow them the flexibility they need to succeed.  


4 Signs you need to modernize your technology 

  1. Bottlenecks in the workflow

When manual processes are slowing down your team’s productivity or creating roadblocks, it may be time to invest in a software solution or other automation tools. Automating routine tasks can help streamline your operations and free up time for more meaningful projects. 

  1. Inaccurate data

If you’re relying on manual processes to collect and store data, chances are that some of the numbers may be inaccurate or incomplete. Investing in a cloud-based system can help you capture more accurate and comprehensive data that are easier to use for decision-making. 

  1. Security concerns

As businesses embrace digital transformation, there’s an increased risk of cyberattacks. Make sure your systems are secure and up to date with the latest security protocols. 

  1. Outdated technology

If you’re still relying on legacy technology, it might be time to invest in new solutions that can help you stay ahead of the competition and remain competitive in today’s digital landscape. Cutting-edge technology can also help increase employee engagement, productivity, and efficiency. 


[Related: Top 6 Essentials Modern Workplace Technology] 


6 steps for implementing new technology in the workplace

#1. Consult with your employees regarding new technology. 

In order to ensure the successful implementation of new technology in the workplace, it is essential that employees are included in the decision-making process. Without their input, companies may find themselves investing significant amounts of money into a solution that does not meet their needs or make processes more difficult for staff.  

To prevent this from occurring, organizations should seek feedback early in the decision-making process. Softchoice director of consulting, Erika Van Noort, advises gathering employee input before choosing a workplace solution to prevent ‘over-engineering’ and wasting money on unnecessary features. Gathering this insight can also make adoption easier when the time comes to roll out the new technology. 

2# Clarify Communication with New Workplace Tech 

Many organizations find themselves lagging behind in terms of implementing the latest technology. A study by MIT Sloan Management Review and Capgemini Consulting found that 63% of managers reported a lack of urgency when it comes to adapting to technological change in the workplace. It’s important for employers to take the time to explain why new tools and technologies are needed in order to improve their workforce performance.  

Employees need to understand exactly how these solutions can help alleviate their day-to-day problems. Show them specific examples of how they can use these services to be better at their jobs; improve productivity, reduce manual workloads, and streamline processes. By doing this, employers can ensure that their teams are fully equipped with the right tools to succeed in a rapidly changing workplace

3# Use tech to make life better for employees. 

People come first — and that’s especially true when it comes to implementing new technology in the workplace. When introducing a new tool, your focus shouldn’t be solely on how employees can use it to complete tasks quickly and efficiently. Instead, take a holistic approach by considering how the solution will benefit their lives outside of work as well.  

For example, if you’re introducing an automated scheduling system for managing employee time off and absences, consider how it can help them plan their vacation days more effectively or easily remember when they have to show up to work. It’s also important that the technology be user-friendly — make sure employees understand how to use it without a lot of hassle. 

4# Boost end-user adoption 

No matter how user-friendly the technology you’re introducing is, some employees may need more help getting used to it than others. To ensure successful adoption, break your workforce into smaller groups and assign each one a dedicated technical resource or trainer who can answer any questions they have about the new tool. It’s also important for managers to be available to help employees understand the technology and encourage its use. 

5# Encourage a culture of continuous learning and collaboration 

Ultimately, adopting new technology in the workplace is about more than just “plugging and playing” — it’s about creating a culture of continuous learning and collaboration where your team members are constantly looking for ways to improve their processes and tools.  

Encourage employees to join online communities related to your industry and the technology you’re using, and create internal events focused on exploring new tools, such as hackathons or tech meetups. This kind of environment will help promote creativity, innovation, and collaboration — three key factors for long-term success when it comes to workplace technology adoption.  

6# Measure the impact of new technologies. 

For any organization that wants to stay competitive in today’s rapidly changing business landscape, measuring the impact of its investments in new workplace technology is essential. After a certain period of time — typically three to six months after introducing a new tool — collect feedback from employees about their experiences with it and measure the overall ROI in terms of improved efficiency, effectiveness, and engagement.  

This data can be used to inform future decisions about technology investments in the workplace. By following these steps, you can ensure that new workplace tech is adopted quickly, efficiently, and successfully — leading to greater productivity, efficiency, and satisfaction for your team. 


5 Factors to consider when implementing new technology 

1.Leverage your workplace technology vendors: 

Customer success managers are invaluable resources for any business looking to adopt new technology solutions. With their expertise and experience in the field, they can help expedite your adoption process by offering best practices and tips for navigating the learning curve.

Before engaging with your customer success manager, it’s important to have a clear list of questions that will help you and your team feel confident using the software or tool. These may include:  

  • Is training offered, and if so, what are the options?  
  • How often are updates released and how will I be notified when they occur?  
  • Is customer data secure on your platform?  
  • What are the best practices for using this software?  
  • Do you have any tips to make it easier to train my team?  
  • How do I do <most frequently asked question here>?  
  • Are there any shortcuts that can help my team find information/produce reports/generate insights etc. faster?  
  • Can I share your email with my team so they can reach out to you with questions?

Don’t be afraid to ask as many questions as you need in order to gain a comprehensive understanding of how your new technology works. The more knowledgeable you are, the better you’ll be able to use it efficiently and effectively. 

2.Look at the return on Investment: 

Any business decision should be made with an eye towards the Return on Investment (ROI). When evaluating technology, you need to consider not just upfront costs but also ongoing costs like maintenance and usage fees. It’s important to ask yourself:  

  • What value will this tool bring?  
  • How will it help me save time or money?  
  • Is the cost of implementing this tool worth its potential return?  

These are questions that should inform your decision-making process when it comes to workplace technology adoption. 

3.Look at a long-term competitive advantage: 

Digital transformation is not just about providing your team with the latest technology. It’s also about leveraging those tools to gain a competitive advantage in the marketplace. Consider what kind of edge you can gain by adopting new technologies — whether it’s faster decision-making, better customer service, or increased efficiency. Make sure that any investment you make in workplace technology reflects your business goals and provides long-term value for your organization. 

4.Visualize Transformational Impact: 

Don’t just think about the immediate impact of new technology. Think about how it will affect your workflows and processes in the long term — and how it can help you create an environment that encourages creativity, innovation, and collaboration.  

For instance, if you’re looking to make changes in customer service or communication between departments, look at how the new technology will help streamline those processes. Visualize what kind of transformational impact your new workplace tech could have on your organization. 


Companies must consider the business model impact of adoption of new tech like cloud, AI, blockchain, etc. While traditional tech benefits like cost savings and productivity can be expected from tech such as AI and virtualization, new tech also stands to fundamentally change sales, marketing, service and operating models, and so must be seen for transformational impact on the company’s core business. – Michael Gurau, Kaiser Associates” –Forbes 


5.Consider Cybersecurity: 

Finally, when implementing new technology, don’t forget about data security. Make sure that you’re taking the necessary steps to protect company data and keep your systems safe from malicious actors. This includes setting up user authentication protocols, encryption measures, firewalls, and antivirus solutions. Evaluate any workplace tech vendor’s security measures before committing to purchase and implement their technology.  


Don’t let adoption be a challenge 

If you’re still finding resistance to workplace technology adoption, consider involving your team in the process. Ask them for their feedback on new tools, and listen to any concerns they may have about using the technology. That way, you can work together to create something that everyone is comfortable with — and make sure the transition from manual processes to automated ones goes smoothly.  

At the end of the day, workplace technology adoption is a learning process — and one that requires patience, commitment, and understanding. With these strategies in mind, you should be well on your way toward successful implementation!