Post covid19, there is an even greater need for cost-effective and high-quality healthcare services. Many operational and organizational challenges come with providing care to populations with a broad range of needs. Often, the staff is bogged down by administrative tasks that take away from time that could be spent caring for patients.

This is where robotic process automation (RPA) can help.

RPA in healthcare can take on many different tasks, from automating medical billing to follow-ups and generating reports. With so many potential applications, it’s important to carefully consider how RPA can be used to improve patient care in your organization. 

The healthcare industry could potentially benefit greatly from automation, as 36% of the required managerial and back-office tasks are automatable according to McKinsey Quarterly.

Below are six examples of how RPA can be used in healthcare to achieve better patient outcomes. But before that let’s look at the benefits of RPA in healthcare.

Benefits of RPA in Healthcare:

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Healthcare institutions can reap many benefits from RPA implementation. Here are six of the most significant advantages:

  1. Enhanced quality of care
  2. Increased operational efficiency
  3. Improved compliance with regulations
  4. Reduced costs
  5. Better patient engagement and satisfaction
  6. Greater staff satisfaction and retention rates

1. Enhanced quality of care: 

RPA can play a major role in improving the quality of patient care. For instance, by automating the process of entering patient data into Electronic Health Records (EHRs), RPA can help reduce medical errors.

2. Automate diagnostic and procedural coding: 

coding is a complex and time-consuming task that is prone to human error. RPA can help automate this process, ensuring greater accuracy and consistency in coding, which can lead to improved reimbursement rates from insurance companies.

3. Improved compliance with regulations: 

RPA can help healthcare organizations improve their compliance with various regulations, such as those related to HIPAA and patient privacy. For instance, by automating the process of redacting protected health information (PHI) from patient records, RPA can help ensure that only the necessary information is shared with authorized individuals.

4. Reduced costs: 

Employees spend a significant amount of time on tasks that could be automated with RPA. By automating these tasks, healthcare organizations can free up employees’ time so that they can focus on more value-added activities. In addition, RPA can help reduce the number of full-time equivalent (FTE) employees required to perform a certain task, which can lead to significant cost savings.

5. Better patient engagement and satisfaction: 

For example, robots can be used to schedule appointments, refill prescriptions, and provide patients with reminders about their upcoming appointments.

6. Greater staff satisfaction and retention rates: 

Staff is often overworked and under-appreciated. RPA can help reduce the burden on staff by automating tasks that are currently performed manually. This can lead to increased satisfaction and retention rates among healthcare employees.


RPA in Healthcare: 6 Use Cases to Improve Patient Care

According to the CAQH research, the healthcare industry may save $13.3 billion by automating revenue-cycle administrative operations. 

This only shows that there’s a big opportunity for RPA in healthcare and the potential savings that it can bring. Here are six examples of how RPA can be used to improve patient care:

  1. Billing and processing claims
  2. Generating reports for physicians
  3. Managing patient onboarding and follow-ups
  4. Controlling inventory and ordering supplies
  5. Prescription management
  6. Generating insights and analytics

1. Billing and processing claims:

Billing and processing claims is a time-consuming and often error-prone task that can be greatly improved with the help of RPA. Bots can be used to verify insurance coverage, calculate co-pays, and submit claims to insurance companies.

2. Generating reports for physicians:

RPA bots can be used to collect data from various sources, such as EHRs and laboratory results, and then generate reports for physicians. This can help improve the accuracy of reports and free up employees’ time so that they can focus on more value-added activities.

Banner Health, a non-profit healthcare system, was able to improve its reporting and archiving processes by introducing an automation system. This system created easy access to all the reports by centralizing web access and automated 170K monthly captures and processes.  As a result, the company was able to reduce its workload and improve patient care.

3. Managing patient onboarding and follow-ups:

Various aspects of patient onboarding can be managed with the help of RPA  such as data entry, creating medical records, and scheduling appointments. RPA bots can also be used to follow up with patients after their visits to ensure that they are satisfied with the care they received. Likewise, it improves patient satisfaction rates and reduces the burden on staff.

4. Controlling inventory and ordering supplies:

Healthcare organizations often struggle to keep track of their inventory and ensure that they have enough supplies on hand. RPA can be used to monitor stock levels and automatically order supplies when necessary. This diminishes the chance of stockouts and improves operational efficiency.

5. Prescription management:

Robots can be used to manage prescription medications, such as verifying insurance coverage, ordering refills, and sending reminders to patients when it is time to take their medication. This can help to improve patient care by ensuring that patients receive their medications in a timely manner and helps to reduce the risk of medication errors.

6. Generating insights and analytics:

RPA can help generate insights and analytics by extracting data from various sources, such as EHRs, financial reports, and patient surveys. This information can be used to improve decision-making, identify trends, and assess the effectiveness of care.

RPA in healthcare and Kiimkern

At Kiimkern, we strongly believe in the transformative power of RPA within the healthcare industry. From automating mundane and time-consuming tasks to reducing errors and improving patient care, there are many ways in which RPA can make a positive impact.

If you’re interested in learning more about how RPA can be used in healthcare, we encourage you to contact us.  We would be happy to discuss the various ways in which RPA can be used to improve your organization’s operations.